Notes help you manually mark your subscribers, add descriptions, and share information between teams.
Using company jargon goes against this principle.
Messenger and SMS give customers an easy way to ask questions about your products or service, such as getting advice on sizing: Using Live Chat, you can take better care of your customers by quickly answering their questions and solving their problems.
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All of your products, services, and solutions pages should feature a live chat button in a consistent location.
So, the advisor could instead send the customer a link at the end of the live chat interaction to a site like SurveyMonkey, where they may feel more comfortable relaying honest feedback.
They want to learn about whom they are talking to.